We want you to be completely satisfied with your purchase from Heshoutang Natural Health. If you're not satisfied for any reason, here's our return policy to ensure a hassle-free return process(For USA Clients Only):
Returns and Exchanges
If you wish to return or exchange an item, please follow these steps:
- Contact our customer support within 15 days of receiving your order to initiate the return or exchange process.
- Provide your order number, item details, and reason for return or exchange.
- Our customer support team will provide you with further instructions, including return shipping details.
- Return the item in its original condition and packaging within 3 days of receiving return instructions.
- Once we receive the returned item, we will process your refund or exchange within 3 business days.
Return Eligibility
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that are damaged or not in their original condition may not be eligible for a refund or exchange.
Refunds
If you're eligible for a refund, we will process the refund to your original payment method. Please note that shipping charges are non-refundable.
Exchanges
If you're eligible for an exchange, we will ship the replacement item once we receive the returned item and verify its condition.
Contact Us
If you have any questions or concerns about our return policy, feel free to contact us using the information provided on our Contact Us page.